Working with customers
Use Softune Customers to look up buyers, review order history, and support repeat outreach without leaving the dashboard.
On This Page
- 01Find a customer
- 02Support workflows that work
- 03Repeat outreach
Details
Section
Store Management
Read Time
2 min read
Updated
Aug 20, 2026
Customers lists everyone who has ordered from your Softune store. Use it for support, delivery questions, and repeat outreach — always scoped to your tenant.
Find a customer
- 1. Open Menu → Customers
- 2. Search or scan the list for the buyer
- 3. Open their profile
- 4. Review contact details Softune captured at checkout
- 5. Open related orders when you need line-item or status context
Support workflows that work
- Confirm identity with phone or order details before discussing delivery
- Use order snapshots when arguing about past prices or product names
- Note abusive phones in Fraud Protection’s blocklist after confirmed abuse
Customer records are tenant-isolated business data. Only share them with staff who need them for fulfillment or support.
Repeat outreach
When Softune Add-Ons like Email Marketing, WhatsApp Alerts, or Review Reminder are enabled, customer lists become the audience for those tools. Keep Customers clean so outreach does not hit bad numbers.
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